Thank You for shopping with I AM ROYALTY BOUTIQUE
PLEASE KEEP BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. WE DO NOT SHIP TO P.O BOXES. WE WILL CANCEL ORDER IF BILLING ADDRESS AND SHIPPING ADDRESS IS NOT THE SAME. PLEASE ENTER THE CORRECT BILLING ADDRESS THAT IS ALSO ASSOCIATED WITH YOUR BANK CARD. IF YOU ENTER A INCORRECT BILLING ADDRESS, YOUR CARD WON'T PROCESS THE PAYMENT OR WE WILL CANCEL THE ORDER. IF YOU SEE A PENDING TRANSACTION ON YOUR CARD AFTER BEING DECLINED IT WILL EVENTUALLY FALL OFF & IT'S ONLY SHOWING YOU ATTEMPTED TO MAKE THE TRANSACTION.
ORDER & PROCESSING
- AFTER you pay for you order you will receive a Order Confirmation Email confirming that your order has been placed which will include your order number and receipt which contains a description of item(s) purchased.
- Processing time can take up to 1-3 business days.
- Business days exclude weekends and holidays.
- If you place an order after 5:00 pm on a business day, the order will be processed on the following business day.
- The processing period is extended during the sales period and holidays excluding weekends.
- After the processing period is over, your shipping label will be created.
- You will receive an additional email/Order Fulfillment email. The email will include your tracking number and shipping information.
- Your package is shipped off via mail carrier (2-3 business days US) (6-10 business days International).
- Hair will be thoroughly evaluated to ensure it satisfies our quality standards and meets our expectations prior to shipment.
- Weather conditions, natural disaster, sales periods & holidays may delay shipment which is beyond OUR control. We will do our very best to ship out orders in a timely manner.
1. How long does processing, shipping, and handling?
Processing usually takes 1-3 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.) Express Shipping Orders are 2 to 3 Business Days.
Domestic Express Shipping is 2-3 Business days depending on your location.
Domestic Regular Flat Rate Shipping is 5-7 Business days depending on your location.
International Shipping is 7-10 Business days depending on your location.
All Package Deliveries MUST have a SIGNATURE. Business days are Monday-Friday
2. When will my tracking number start to update?
After receiving a tracking email, Shipping Activity will become available after 24hrs. Your Tracking Number will come to your email. Please check your spam folder if you do not see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at 000-000-000 or info@iamroyaltyboutique.com
3. Can I make changes to my order?
To insure a quick delivery all orders are processed daily, so orders cannot be altered or changed once your payment is complete.
4. May I return/exchange my order?
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ALL PURCHASES ARE FINAL/NON REFUNDABLE: Due to Sanitation/Health Regulations and the nature of our products including wigs, extensions, clothes and accessories, refunds will not be issued.
- NO REFUNDS NO EXCHANGE: Hair and clothes including wigs cannot be resold after being worn or handled by the buyer. Our hair wigs and extensions are considered a hygienic product. Clothes are a tangible product. We take matters of hygiene and public safety seriously. Also, we are trying to prevent the spread of Covid-19 and other illnesses as much as possible. For this reason, ALL SALES ARE FINAL.
- Once the item has been processed/shipped/delivered, the order CANNOT be cancelled.
5. Lost/Stolen & Damaged Packages
- It is the buyer's responsibility to sign for the package on the expected delivery date. If you will not be available on the expected delivery date. The buyer will be responsible for the return shipping cost as well as the re-delivery cost
- Signature is required for delivery
- We are NOT responsible for any lost/stolen OR DAMAGED package(S).
- You will not receive a refund for lost/stolen or damaged packages.
- Please be advised your order will not be replaced or credited.
- We are not responsible for incorrect or incomplete shipping address provided by a customer/buyer. It's the buyers responsibility to verify the information provided is accurate before placing an order.